D.C. Sues Marriott For Allegedly Misrepresenting Room Prices

July 10, 2019

The District’s attorney general is suing Marriott for allegedly misrepresenting the true price of hotel rooms to consumers and charging hidden resort fees. 

Attorney General Karl Racine said in the lawsuit that Marriott created “deceptive and misleading” pricing practices and failed to reveal fees to consumers, violating D.C.’s consumer protection laws.

“Marriott reaped hundreds of millions of dollars in profit by deceiving consumers about the true price of its hotel rooms,” Racine said in a statement.

The lawsuit comes after the Federal Trade Commission warned Marriott and 22 other hotels that their use of resort fees could violate federal consumer protection laws. 

Racine alleges in the lawsuit that Marriott hid the actual price of hotel rooms from customers, with the differences in price ranging from $9 to $95. He said the hotel company also failed to disclose all of the booking fees, noting the listed prices don’t include mandatory resort fees.

Marriott allegedly also claimed the government imposed resort fees and misled customers about what the resort fees are used for. 

The lawsuit says Marriott violated the District’s Consumer Protection Procedures Act and urges D.C. residents to report scams, fraud or unfair business practices at 202-442-9828 or online at oag.dc.gov.

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